Once an order is placed, you will receive an e-mail confirmation from us letting you know that your order has been confirmed. Purchased items will be shipped within 3-5 business days of the order. Generally shipping times will be prompt, but please allow up to 2 weeks for delivery to arrive. If you have not received your purchase after 3 weeks, please notify us at www.icet.com/pages/contact with the details of your purchase. A customer service representative will follow-up with you within 1-2 business days of your inquiry.